5 On-Call Practices to Help you Sleep through the Night

Use Meaningful Severity Levels

Create Detailed Runbooks

  • Escalating incidents — whom to notify and when
  • Assigning roles — who will handle what if things escalate
  • retrospective creation — document decisions made and communications

Load Balance Through Qualitative Metrics

Get Ahead of Incidents

Cultivate a Culture of On-Call Empathy



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Giving you all you need to know about Site Reliability Engineering. https://www.blameless.com/blog/