Apr 20, 2021SREview Issue #12 April 2021Spring is here! We have rain! We have flowers! We have allergies! We also have some of the most exciting Tweets, content, and events happening in the SRE and resilience engineering community this month. Tweets that have us twittering We need to stop with the “they need to feel their own pain” framing for service…Site Reliability4 min read
Apr 19, 2021Resilience in Action E6: Oversize Coffee Mugs, SLOs, and ML with Todd UnderwoodAudio here. Resilience in Action is a podcast about all things resilience, from SRE to software engineering, to how it affects our personal lives, and more. Resilience in Action is hosted by Kurt Andersen. Kurt is a practitioner and an active thought leader in the SRE community. He speaks at…Site Reliability22 min read
Apr 13, 2021What are MTTx Metrics Good For? Let’s Find Out.By: Emily Arnott Data helps best-in-class teams make the right decisions. Analyzing your system’s metrics shows you where to invest time and resources. A common type of metric is Mean Time to X, or MTTx. These metrics detail the average time it takes for something to happen. The “x” can…Site Reliability6 min read
Published in FAUN Publication·Apr 12, 2021Having On-call Nightmares? Runbooks can Help you Wake Up.By: Harry Hull The nightmare You aren’t sure how long you’ve been here, but the view outside the window sure is soothing. Before you can fully take in your surroundings, a siren rips you back into the conscious world. Slowly, you begin to piece together that you exist, and you are on…Site Reliability6 min read
Apr 6, 2021SRE Leaders Panel: SRE Adoption as Organizational TransformationBlameless recently had the privilege of hosting SRE leaders Kurt Andersen, SRE Architect at Blameless, Vanessa Yiu, Executive Director, Enterprise Architecture at Goldman Sachs, and Tony Hansmann, Former Global CTO at Pivotal Software, Inc. to discuss how to drive SRE adoption within an organization, including the processes teams should put…Site Reliability30 min read
Published in FAUN Publication·Apr 5, 2021So you Want an SRE Tool. Do you Build, Buy, or Open Source?By: Emily Arnott As your organization’s reliability needs grow, you may consider investing in SRE tools. Tooling can make many processes more efficient, consistent, and repeatable. When you decide to invest in tooling, one of the major decisions is how you’ll source your tools. Will you buy an out-of-the-box tool…Site Reliability6 min read
Published in FAUN Publication·Mar 30, 2021How to Analyze Incidents Better with the Right MetricsBy: Emily Arnott An important SRE best practice is analyzing and learning from incidents. When an incident occurs, you shouldn’t think of it as a setback, but as an opportunity to grow. Good incident analysis involves building an incident retrospective. This document will contain everything from incident metrics to the…Site Reliability6 min read
Mar 23, 2021SREview Issue #11 March 2021Is it spring yet? Or spring still? Time sure is strange nowadays. At least we have a ton to look forward to in the next few weeks! Here are some of the most exciting Tweets, content, and events happening in the SRE and resilience engineering community this month. Tweets that have us twitteringSite Reliability2 min read
Mar 22, 2021How to Scale for Reliability and TrustBy: Emily Arnott As more people depend on your product, reliability expectations tend to grow. For a service to continue succeeding, it has to be one customers can rely upon. At the same time, as you bring on more customers, the technical demands put on your service increase as well. …Site Reliability6 min read
Published in FAUN Publication·Mar 16, 2021How to Analyze Contributing Factors BlamelesslySRE advocates addressing problems blamelessly. When something goes wrong, don’t try to determine who is at fault. Instead, look for systemic causes. Adopting this approach has many benefits, from the practical to the cultural. Your system will become more resilient as you learn from each failure. Your team will also…Site Reliability6 min read
