This is How Blameless Integrates with JIRA

Key workflows

  • A Slack channel that acts as your war room
  • A video conference bridge for synchronous communication
  • A corresponding JIRA ticket

A typical incident lifecycle in JIRA and Blameless

Benefits of integrating JIRA and Blameless

  • Eliminate toil: Ensure real-time incident data and follow-up actions are captured in the moment with Blameless, while seamlessly syncing data into JIRA as your system of record. No more copying and pasting things like incident priority and action items between tools.
  • Create follow-up actions: Add in tasks as you think of them during an incident, as well as afterwards. Blameless will associate follow-up actions with the parent ticket.
  • Accurate reporting on follow-up item completion: Use Blameless to report on action item completion. Filter on incomplete action items by incident, tag, customer, and more.
  • Better communication between engineering teams and product: By ensuring that all follow-up actions are captured in both JIRA and Blameless, you can sort through action items to determine where development efforts would be best spent. This also helps product prioritize accordingly.

Best practices of using JIRA with Blameless

  • Add action items to Blameless first. This helps keep everyone on the same page, drives real-time coordination, and prevents tickets falling through the cracks. It also keeps all information associated with an incident in one place.
  • Create tagging in Blameless that matches your JIRA tags. Having a standard nomenclature helps minimize cognitive load between tools. Additionally, using the same vernacular between development and product helps communication.
  • Add follow-up tasks as you think of them, and revise and assign during the retrospective. Nobody wants to forget an action item. Add action items to the list of follow-ups as soon as you think of it. After all, an idea might never become quite as fresh again in your head as during an incident itself. You can always refine and assign later once you have a better idea of how to prioritize.




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