This Is the Most Underappreciated Skill for SREs

SREs align stakeholders’ goals with common language

  • Developing shared classifications and policies for projects and incidents.
  • Codifying knowledge by writing runbooks that are usable by many teams.
  • Consolidating monitoring data into something meaningful to all stakeholders.
  • Creating reports, stories, and presentations that make findings more accessible.
  • Shoring up documentation by building standards and filling in gaps.

SREs bring people together in inspiring ways

SREs grow an empathetic, trusting culture

  • When things go wrong, rather than point fingers, address the issue blamelessly.
  • When goals seem misaligned, seek common ground in user satisfaction.
  • Hear others’ unique perspectives and connect their challenges with yours.

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Giving you all you need to know about Site Reliability Engineering. https://www.blameless.com/blog/

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Blameless

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Giving you all you need to know about Site Reliability Engineering. https://www.blameless.com/blog/

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